June 2013 - Major Oak Consulting

Major Oak Consulting Presents Webinar: “Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes”

Adam Golden, Principal, and Conrad Ingram, Senior Management Consultant, delivered a webinar titled “Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes” via the Process Excellence Network on Tuesday July 30, 2013. The Process Excellence Network is a global community of more than 90,000 process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. In this webinar, attendees learned how to determine not just customer experience, but expectations. Learn how to incorporate best practices into your approach to Customer Experience and drive a true view of the customer perspective that results in better business process improvement decisions by viewing this free webinar here.

Major Oak Consulting Presents Webinar to the Institute of Internal Auditors’ Detroit Chapter

Adam Golden, Principal, and Keith Fournier, Senior Management Consultant, of Major Oak Consulting LLC presented a webinar to the Detroit Chapter of the Institute of Internal Auditors on Wednesday May 22, 2013. The presentation was titled “Developing World Class Process Maps.” It provided participants a foundation for developing process maps. Additionally, several types of techniques were explained to obtain relevant information and facilitate accurate data gathering. The participants also learned several methods of process mapping that may occur across many functional areas when delivering products and services. In addition to explaining process mapping basics, the presentation included many best practices gathered from decades of experience of the presenters. Over 40 Detroit Chapter members attended the webinar. The presentation was highly rated and included requests to provide a detailed process case study at a future event.