January 2014 - Major Oak Consulting

Major Oak Consulting is Now Part of Verint® Systems!

Major Oak Consulting is excited to announce that in December of 2013, we became part of Verint® Systems, a global leader in Actionable Intelligence® solutions. This business combination combines Major Oak’s strength and expertise in strategic Management Consulting with Verint’s powerful portfolio of Enterprise Intelligence Solutions™, which include award-winning Workforce Optimization and Voice of the Customer Analytics® software and services.

Major Oak’s focus has always been delivering smart, creative solutions that help enable our clients to achieve their full potential. Whether it is in process excellence, customer journey mapping, project management or helping organizations manage change, our experienced consultants deliver outstanding results for our clients. As part of Verint, we will leverage our capabilities to help organizations deploy world-class technology that is backed by an even richer set of advanced strategic consulting and services—all with a focus on helping them achieve and surpass their business, operations and customer goals. Please visit www.verint.com to learn more about Verint® Systems’ solutions and offerings.

Major Oak to Present at Process Excellence Network’s “Process Excellence Week 2014”

Adam Golden (Managing Partner), John Soley (Managing Partner) and Lori Britt (SVP, Consulting Services) will be presenting at PEX Network’s 15th annual Process Excellence Week on Tuesday, January 21 at the Hilton Bonnett Creek in Orlando, FL. The presentation, titled “Intersecting Customer Touchpoints And Business Process Design: Transforming Customer Experience Via Business Processes”, provides valuable insight into how customer experience maps enable organizations to translate customer touchpoint refinements into standardized, optimal business processes. This creates a win-win situation for the organization and its customer; where the customer gets a company that is easy to do business with, and the company gets consistent outcomes, efficient processing, lower costs and satisfied customers. For more conference information, please visit the event website here.