May 2014 - Major Oak Consulting

Major Oak to Present at Verint Systems’ Upcoming “Driving Innovation 2014” Global User Conference

Adam Golden (Managing Partner), John Soley (Managing Partner), Lori Britt (SVP, Consulting Services) and Andrew Studee (VP, Consulting Services) will be presenting at the upcoming “Driving Innovation 2014” Global User Conference hosted by Verint Systems in Orlando, Fl. The conference will be held at the Hilton Orlando Lake Buena Vista, June 9 – June 12.

Three presentations will be delivered spanning several sessions. The first, titled “Transforming the Customer Experience Through Journey Mapping”, provides valuable insight into how customer experience journey mapping enables organizations to understand customer expectations and experiences throughout all interaction touch points along the customer journey and translate touch point refinements to improve the customer experience, increase customer loyalty and inform optimization of business processes. The second presentation, titled “Driving Profitability Through Process Excellence and Performance Management”, shares best practices and case studies demonstrating how data driven approaches to Process Excellence and Performance Management have resulted in increased efficiency, reduced expenses and revenue acceleration. Lastly, “Project Success: Managing the Winds of Change”, lends insight on how to achieve goal alignment before embarking on a project, deliver stellar project management, and use blustery winds of change for smooth project sailing via effective change management planning and execution to drive successful project outcomes.

For more information about the conference, please visit:

Major Oak to Present at the 32nd Annual American Payroll Association Congress

Adam Golden (Managing Partner) and Andrew Studee (VP, Consulting Services) will be presenting at the 32nd Annual American Payroll Association Congress to be held in Minneapolis, MN May 13 – May 17. Adam will be co-presenting a Payroll Best Practices Recap, which discusses high level payroll best practices trends across a variety of different topics. This presentation summarizes the work, insights and discussions of the APA’s Strategic Payroll Leadership Task Force (SPLTF) over the past year. As part of the conference, Adam will also participate in the SPLTF’s annual meeting and report on the Best Practices committees’ accomplishments and progress, a committee he has co-chaired for the past 4 years. Additionally, Andrew will presenting a session on customer service best practices, and how best to leverage those practices to enhance customer service across an organization.

For more information on the conference, please visit: