Adam Golden, Principal, Major Oak Consulting, discusses “Demonstrating the Value of Process Excellence” at the 2013 PEX (Process Excellence) Conference in Orlando, FL

Adam Golden provides insight into key challenges facing process professionals in a January 2013 interview at the annual Process Excellence Conference. Adam emphasizes the importance of process excellence teams, how they add real value to the bottom line and comments on what process professionals can do to better demonstrate their worth. Watch the interview here and see what it means to go beyond the “Voice of the Customer.”