"Major Oak opens our eyes to different opportunities and options. Their structured approach ensures better communication, detailed and constant feedback on what is being done, and how it’s getting done. We also value their sense of urgency. They kept us on track and made it happen faster."- COO at a leading BPO and Contact Center Outsource provider
Major Oak offers a solid foundation of deep experience and best practices, resulting in significant and sustainable improvements for our clients’ businesses.
Unbiased advice that aligns your organization with growth opportunities and enhances your competitiveness.
Lasting operational improvements to help meet and exceed your objectives.
Guaranteed improvements in cost, quality and service through use of activity-based management principles, management training and process excellence.
Align talent practices with your business strategy to improve operational efficiencies, employee engagement and business culture.
On time, on budget projects that meet objectives through a structured, thorough and well planned approach. Increased project portfolio visibility and effectiveness through expert PMO techniques, reporting and tools.
An experienced staff of former CIOs, CTOs and IT leaders with extensive technical knowledge and executive experience ready to help you recover from a distressed situation or improve your current environment.
Expert guidance and meaningful insights emerging from a comprehensive analysis of your contact center performance and operational analytics.
Major Oak Consulting is a member of the Society for Human Resource Management (SHRM) and the American Payroll Association (APA) and is an active member of the APA’s Best Practices subcommittee of their Strategic Payroll Leadership Task Force. Our consultants have operational experience leading, designing and implementing shared service centers and business process improvements.