"Major Oak is results driven; you can trust them to do the right thing. I was impressed with their depth of knowledge. They helped me think outside of the box and envision multiple options to overcome our challenges."- CEO at a leading BPO and Contact Center Outsource provider

Capabilities

Major Oak offers a solid foundation of deep experience and best practices, resulting in significant and sustainable improvements for our clients’ businesses.

Business Strategy

Unbiased advice that aligns your organization with growth opportunities and enhances your competitiveness.

Process Excellence

Lasting operational improvements to help meet and exceed your objectives.

Performance Management

Guaranteed improvements in cost, quality and service through use of activity-based management principles, management training and process excellence.

Talent Management

Align talent practices with your business strategy to improve operational efficiencies, employee engagement and business culture.

Project & Program Management

On time, on budget projects that meet objectives through a structured, thorough and well planned approach. Increased project portfolio visibility and effectiveness through expert PMO techniques, reporting and tools.

CIO Advisory

An experienced staff of former CIOs, CTOs and IT leaders with extensive technical knowledge and executive experience ready to help you recover from a distressed situation or improve your current environment.

Contact Center Solutions

Expert guidance and meaningful insights emerging from a comprehensive analysis of your contact center performance and operational analytics.

Payroll & Human Resources

Major Oak Consulting is a member of the Society for Human Resource Management (SHRM) and the American Payroll Association (APA) and is an active member of the APA’s Best Practices subcommittee of their Strategic Payroll Leadership Task Force. Our consultants have operational experience leading, designing and implementing shared service centers and business process improvements.