"Major Oak opens our eyes to different opportunities and options. Their structured approach ensures better communication, detailed and constant feedback on what is being done, and how it’s getting done. We also value their sense of urgency. They kept us on track and made it happen faster."- COO at a leading BPO and Contact Center Outsource provider

Dashboard

Major Oak’s Performance Management Suite takes information from different parts of your operation and consolidates it into an understandable dashboard.

PM Suite Features

  • Accurately measures productivity regardless of work type / work mix
  • Includes staffing models that help you make critical resource decisions based on what-if scenarios
  • Provides daily, weekly and monthly access to performance data
  • Web access for all levels with role-based security
  • Enables performance reviews across any date range
  • Leverages activity-based management principles
  • Includes a Total Performance Score based on any combination of KPIs
  • Incorporates visuals and KPI goals to quickly baseline and convey employee performance