"Major Oak opens our eyes to different opportunities and options. Their structured approach ensures better communication, detailed and constant feedback on what is being done, and how it’s getting done. We also value their sense of urgency. They kept us on track and made it happen faster."- COO at a leading BPO and Contact Center Outsource provider
The Analysis is a precursor to a Performance Management initiative. The purpose of the Analysis is to identify operational deficiencies, surface improvement opportunities and develop a high-level blueprint for improvement. The ultimate objective during the Analysis is to develop an actionable improvement roadmap and implementation plan that is tailored specifically to opportunities in the areas. Not only will our Analysis team concentrate on finding opportunities for improvement, but we will work with your management team to identify specific inhibitors to productivity, quality and service. During the Analysis, we will meet with your managers to validate our findings, address the strategic implications of our recommendations and form a collective basis for future growth and operational improvement.
This in-depth view allows us to quantify the specific improvement opportunities within the operation, while working closely with you to develop a relevant services-based solution.
During the Analysis, we will show you how we can achieve a significant ROI in less than 24 weeks.