"Major Oak opens our eyes to different opportunities and options. Their structured approach ensures better communication, detailed and constant feedback on what is being done, and how it’s getting done. We also value their sense of urgency. They kept us on track and made it happen faster."- COO at a leading BPO and Contact Center Outsource provider
As Vice President of Consulting Services at Verint, Andrew Studee serves in our Strategic Consulting team, the management consulting arm of the company. Our practice focuses on clients in various sectors including insurance, public sector and financial services.
Andrew is one of the leaders in our 40-50 consultant business and is responsible for our contact center, performance management and back office work. Client engagements focus on topics such as customer experience, contact center strategy and operations, process excellence, operational excellence, system strategy and performance improvement.
He has worked some of the world’s largest contact centers and enabled them to decrease costs, improve performance and enhance customer experience. The work often includes leading performance improvement programs to achieve best-in-class customer experience and operational results. This includes defining the people, process and technology enablement to achieve client objectives, designing next generation operating models, and developing and executing a realistic roadmap and strategic plan accordingly.
Andrew is passionate about helping businesses to run like clockwork. He works with clients to develop the approach and solution for their needs, oversee active projects, lead a team of consultants, and provide direction for client engagements. He loves partnering with great clients to solve tough problems. He takes pride in leading, motivating and empowering high intensity teams to exceed client expectations, achieve business results, question the status quo, and succeed beyond their imagination.
Prior to this role, Andrew was Managing Director at Crescendio. He has also held positions at Opus Group, Centerpost and MCI. Andrew has a B.S. in Finance from the College of Business at the University of Illinois at Urbana-Champaign.