Major Oak Consulting Presents Webinar: “Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes”

Adam Golden, Principal, and Conrad Ingram, Senior Management Consultant, delivered a webinar titled “Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes” via the Process Excellence Network on Tuesday July 30, 2013. The Process Excellence Network is a global community of more than 90,000 process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. In this webinar, attendees learned how to determine not just customer experience, but expectations. Learn how to incorporate best practices into your approach to Customer Experience and drive a true view of the customer perspective that results in better business process improvement decisions by viewing this free webinar here.