Major Oak to Present at Process Excellence Network’s “Process Excellence Week 2014”
Posted on January 13, 2014
Adam Golden (Managing Partner), John Soley (Managing Partner) and Lori Britt (SVP, Consulting Services) will be presenting at PEX Network’s 15th annual Process Excellence Week on Tuesday, January 21 at the Hilton Bonnett Creek in Orlando, FL. The presentation, titled “Intersecting Customer Touchpoints And Business Process Design: Transforming Customer Experience Via Business Processes”, provides valuable insight into how customer experience maps enable organizations to translate customer touchpoint refinements into standardized, optimal business processes. This creates a win-win situation for the organization and its customer; where the customer gets a company that is easy to do business with, and the company gets consistent outcomes, efficient processing, lower costs and satisfied customers. For more conference information, please visit the event website here.