Major Oak to Speak at LOMA’s 2014 Customer Service Conference

Andrew Studee (VP, Consulting Services) will be presenting at the 2014 LOMA Customer Service Conference (“Earning Customers for Life”) to be held 3/26/14 – 3/28/13 at Disney’s Boardwalk Inn in Orlando, FL. Andrew’s presentation, titled “Stop Playing Catch Up: Getting Ahead in Customer Service”, describes ways in which customer service organizations may break the vicious cycle of fluctuating call volumes, demanding customers, data overload and employee challenges. Additional conference information can be found by visiting:  http://www.loma.org/Events/Conferences/2014/Customer_Service_Conference.aspx.